Privacy Policy

1. Introduction

Jaqueline Burgess Alchemy  is committed to protecting your privacy and handling your personal information with care, integrity, and respect.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the practices described in this policy.

2. Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Billing and payment details

  • Appointment and booking information

  • Health and wellbeing information (only when voluntarily provided and relevant to services such as RTT, hypnotherapy, or Reiki)

  • Website usage data (via cookies and analytics)

Sensitive information (such as health information) is collected only with your consent and only where necessary to provide appropriate services.

3. How We Collect Personal Information

We collect personal information through:

  • Online booking systems

  • Website contact forms

  • Email or direct communication

  • Intake or consent forms

  • Newsletter sign-ups

  • Cookies and website analytics tools

    Where possible, personal information is collected directly from you.

4. How We Use Your Personal Information

We use your personal information to:

  • Provide and deliver our services

  • Manage bookings, payments, and appointments

  • Communicate with you regarding sessions or enquiries

  • Maintain client records and notes (where applicable)

  • Send newsletters or updates (only if you have opted in)

  • Improve our website, services, and user experience

  • Comply with legal and regulatory obligations

We do not use your information for purposes unrelated to our services.

5. Disclosure of Personal Information

We do not sell or rent your personal information.

Your information may be disclosed only when necessary to:

  • Third-party service providers (e.g. booking platforms, payment processors, website hosting services), solely for business operations

  • Comply with legal obligations, court orders, or regulatory requirements

  • Protect the rights, safety, or wellbeing of clients or others, where required by law

All third-party providers are expected to handle personal information in a secure and confidential manner.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures include:

  • Secure, password-protected systems

  • Encrypted online platforms where available

  • Limited access to client information

  • Secure storage of digital records

Despite best efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal, regulatory, or insurance obligations

  • Maintain accurate business records

    When information is no longer required, it is securely deleted or de-identified.

8. Access and Correction

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate, outdated, or incomplete information

Requests can be made in writing using the contact details below. We will respond within a reasonable timeframe.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Understand website usage

  • Improve functionality and content

  • Monitor performance and traffic patterns

    You may choose to disable cookies via your browser settings, though this may affect website functionality.

10. Overseas Disclosure

Some third-party service providers (such as booking or email platforms) may store data outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

11. Complaints

If you believe your privacy has been breached or have concerns about how your information is handled, please contact us directly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The most current version will always be available on our website.

13. Contact Information

For privacy enquiries, access requests, or concerns, please contact:

JAQUELINE BURGESS ALCHEMY
 Email: Jaqalchemy@gmail.com

By booking a session or submitting your details through this website, you acknowledge that you have read and understood our Privacy Policy.